I. All about ICAB Background of the Intercountry Adoption Board Mandate/Vision/Mission ICAB Quality Policy Citizen’s Charter Directory of Officials and Secretariat ICAB ISO Certificate of Registration Agency Manual 2018: ICAB QMS Manual (2nd revision effective September 14, 2018) A. QMS/ ISO QMS Aligned Guidelines Control of Nonconfirmity and Corrective Action Policies and Procedure I AO 25 Guideline on Organizational Knowledge Management Suggestion Scheme Implementing Guidelines Guideline on Customer Feedback Management QMS Aligned Forms and Tools Office of the Executive Director (OED) Planning and Development Unit (PDU) Admin Unit (AU) Child Welfare Unit (CWU) Family Welfare Unit (FWU) Relative Adoption Unit (RAU) Special Project Unit (SPU) Post-Legal Adoption Unit (PLAU) Records Unit (RU) Budget Unit Accounting Unit Cash Unit B. PAWIM Certification, Introduction, and Purpose and Structure Certification, Introduction, and Purpose and Structure Part I - Functions of the Secretariat Part I – Functions of the Secretariat Part II - General Policies Part II – General Policies Part III- Child Welfare Unit Part III – Child Welfare Unit Part III - Special Project Unit Part III – Special Project Unit Part III - Family Welfare Unit Part III – Family Welfare Unit Part III - Relative Adoption Unit Part III – Relative Adoption Unit Part III - Post Legal Adoption Services Part III – Post-Legal Adoption Services Part III - Planning and Development Unit Part III – Planning and Development UnitAnnexes AAnnexes BAnnexes CAnnexes DAnnexes EAnnexes F Part III -Records Unit Part III – Records Unit Unit Part III - Accounting Unit Part III – Accounting Unit Part III - Cash Unit Part III – Cash Unit Part III - Budget Unit Part III – Budget Unit Part IV - Client Satisfaction, Internal Quality Audit, and Management Review Part IV – Client Satisfaction, Internal Quality Audit, and Management Review Part V - Continual Improvement Part V – Continual Improvement ICAB Procedures and Work Instruction Manual (PAWIM) (December 7, 2018) C. FOI Revised ICAB FOI Manual (02/26/2020) Revised ICAB FOI Manual (July 4, 2018) FOI Reports Certificate of Compliance CY 2017 Certificate of Compliance CY 2020 D. Operations Manual 2015: ICAB Operations Manual
