I. All about ICAB​

• 
  Background of the Intercountry Adoption Board
  
• 
  Mandate/Vision/Mission
  
• 
  ICAB Quality Policy
  
• 
  Citizen’s Charter
  
• 
  Directory of Officials and Secretariat
  
• 
  ICAB ISO Certificate of Registration
  

Agency Manual​

• 
  2018: ICAB QMS Manual (2nd revision effective September 14, 2018)
  

A. QMS/ ISO

QMS Aligned Guidelines

• Control of Nonconfirmity and Corrective Action Policies and Procedure I AO 25
• Guideline on Organizational Knowledge Management
• Suggestion Scheme Implementing Guidelines
• Guideline on Customer Feedback Management

QMS Aligned Forms and Tools

• Office of the Executive Director (OED)
• Planning and Development Unit (PDU)
• Admin Unit (AU)
• Child Welfare Unit (CWU)
• Family Welfare Unit (FWU)
• Relative Adoption Unit (RAU)
• Special Project Unit (SPU)
• Post-Legal Adoption Unit (PLAU)
• Records Unit (RU)
• Budget Unit
• Accounting Unit
• Cash Unit

B. PAWIM

Certification, Introduction, and Purpose and Structure

• Certification, Introduction, and Purpose and Structure

Part I – Functions of the Secretariat

• Part I – Functions of the Secretariat

Part II – General Policies

• Part II – General Policies

Part III- Child Welfare Unit

• Part III – Child Welfare Unit

Part III – Special Project Unit

Part III – Special Project  Unit

Part III – Family Welfare Unit

• Part III – Family Welfare Unit

Part III – Relative Adoption Unit

Part III – Relative Adoption Unit

Part III – Post Legal Adoption Services

• Part III – Post-Legal Adoption Services

Part III – Planning and Development Unit

• Part III – Planning and Development Unit
• Annexes A
• Annexes B
• Annexes C
• Annexes D
• Annexes E
• Annexes F

Part III -Records Unit

• Part III – Records Unit Unit

Part III – Accounting Unit

• Part III – Accounting Unit

Part III – Cash Unit

• Part III – Cash Unit

Part III – Budget Unit

• Part III – Budget Unit

Part IV – Client Satisfaction, Internal Quality Audit, and Management Review

Part IV – Client Satisfaction, Internal Quality Audit, and Management Review

Part V – Continual Improvement

• Part V – Continual Improvement

ICAB Procedures and Work Instruction Manual (PAWIM) (December 7, 2018)

C. FOI

• 
  Revised ICAB FOI Manual (02/26/2020)
  
• 
  Revised ICAB FOI Manual (July 4, 2018)
  

• 
  FOI Reports
  

• 
  Certificate of Compliance CY 2017
  
• 
  Certificate of Compliance CY 2020
  

D. Operations Manual

• 
  2015: ICAB Operations Manual